All of our products are shipped from the Netherlands
Orders are processed within 1-5 business days (excluding weekends and public holidays). Once your order has been processed you will receive an email to confirm that it has dispatched.
Personalised prints, cards and wedding stationary - Please allow 7-14 working days.
We ship our prints via PostNL/Royal Mail 3-5 working days.
All of the timescales listed above exclude weekends and public holidays. Orders maybe shipped in multiple packages due to the order size.
Estimated delivery time
We provide estimated delivery times at the checkout. The estimated times provided exclude weekends and public holidays. You will be able to track the progress of your delivery through your shipping confirmation email.
We currently ship throughout the Netherlands & UK, please allow 3-10 working days for UK deliveries
Please contact us to arrange returns no later than 14 calendar days after receiving your products.
Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.
Our shipping costs are also non-refundable if you return part of your order.
Items should be returned within 14 days of contacting us. Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).
If you receive a damaged/incorrect print, please contact us with the following information ASAP:
- Email address provided at purchase
- Order number
- Customer name
- Item name
- Attach a photo
Please check your Frames thoroughly before unpacking and contact us immediately if you notice any defects following the above process.
All returned Items must be in a resaleable condition, under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
For Example: All of our frames are wrapped in clear protective film, if you were to purchase them from a shop you wouldn't remove the film to assess them.
We do not offer returns/exchanges/refunds on any of our personalised prints.